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Medical Information

touchWells Medical Research provides contracted services to support Medical Information and Medical Communications within pharmaceutical, biotechnology and medical device companies. Dr. Wells is experienced in the day-to-day operations within a call center setting and in delivering medical information responses to health care professionals and the public, on behalf of several dozen drug companies. He is also experienced with the intake and reporting of safety quality complaints for drugs and medical devices, including reports from the literature.


The following activities are examples of work that can be outsourced to meet your company’s timelines:

  • Medical writing (late stage), such as Medical Information Letters
  • Custom responses to drug product queries intended for healthcare professionalscall
  • Writing publications from internal company reports to satisfy global needs to eliminate use of “data on file” as references
  • Literature searching and current awareness searches “publication alerts”
  • Editing and preparing FAQ and Knowledge Base Documents
  • Creating and delivering training to call center staff, distributors, patient assistance vendors and international vendors
  • Creating medical information call reports
  • Preparing presentations and poster contributions
  • Acting as liaison to call center, clients, vendors and partners
  • Writing MedWatch narratives within a drug safety environment
  • Medical literature searching for adverse event reports and the preparation of annual reports for the FDA, for both medical devices and prescription drug products
  • Managing bibliographic resources
  • Reviewing medical information cases for quality assurance purposes


doctorDr. Wells is a Subject Matter Expert (SME) on medical information for orphan drugs used to treat rare genetic diseases, endocrinology drugs, generic drugs, established prescription drug products, proteasome inhibitor oncology drugs, treatments for lysosomal storage disorders, enzyme cofactors as drugs, bioanalytical drug sample preparation, drug analysis, analytical chemistry, literature searching, drug metabolism, and drug safety (pharmacovigilance). As a pharmacist, Dr. Wells has 31 years of experience with prescription drug products and additional subject matter expertise can easily be added to support your company’s unique products.

Medical devices is another subject matter expertise. Dr. Wells provides writing support to Medical Affairs in the area of neuromodulation products, such as implanted spinal cord stimulation devices for chronic pain. Targeted drug delivery using the intrathecal pain pump is another specialty knowledge area.

Education and training experience has been obtained as a teacher of pharmacology at different universities, most recently at Northwestern Health Sciences University, and as a call center manager responsible for creating drug information training for the staff. Dr. Wells developed a five-week Drug Information training program for Pharm.D. students as part of their externship, and for six years served as Preceptor to students from Creighton University. He also enjoys and has also acted as a Mentor to first-year pharmacy students at the University of Minnesota College of Pharmacy, and as a mentor to pharmacy technicians at retail pharmacies.

In previous years, Dr. Wells performed intake and follow-up on adverse drug events, and prepared MedWatch forms including narrative writing and MedDRA coding on adverse events for pharmaceutical clients. He is therefore able to identify embedded adverse events in medical information cases and to train staff on adverse events and product complaints.

© 2019 David Wells, PHD. ALL RIGHTS RESERVED.